Our Policies

Warranty Policy

Graber blinds have a 3 year manufacturers warranty. This covers defects in material or workmanship. After initial warranty period ends, needBlinds.ca will try to provide parts as available by manufacturer. Warranty applies to original purchaser only.  The following items are not covered by a warranty:

Unfinished cornices, valances and Palladian shelves.

Normal wear and tear including loss of color intensity, discoloration, fading, cracking, or yellowing caused by long exposure to direct sunlight. Slight color variation. Natural variations in color or grain of wood. Natural variations, cracking, splitting, twisting, bowing, shrinking, or stretching of organic material used in natural shades. Slight warpage of wood blinds or shutters; excessive warpage of wood blinds or shutters caused by moisture or high humidity. Exterior solar shades where damage is caused by inclement weather, windy conditions, coastal/salt conditions, pressure washing, or exposure to chemicals including chlorine. Shutters where damage is caused by improper maintenance, including sanding, improper washing, and use of razor blades or sealants. Fabric where damage is caused by abuse, accidents, alterations, misuse, or failure to follow measuring/installation/use/cleaning/maintenance instructions.

Return Policy

When you order custom blinds from needBlinds.ca, each blind is individually manufactured for your window and are not returnable.

Cancellation Policy

Once a deposit is collected for a custom product, cancellation of an order is not possible. If an order is cancelled for any reason, you will lose your deposit to the factory.

Shipping Times

Most of our blinds ship from the factory within 3 weeks. On rare occasions, there may be manufacturing delays out of our control.  In these cases, we will notify you of the delay and the new estimated shipping date of your order. Please also note that there is an additional shipping charge for blinds over 96” wide.

Multiple Shipments

Different types of window treatments may be manufactured in different facilities and shipped separately and you may receive them at different times.