We sell only national name brand window treatments that are all covered by manufacturers’ warranties. These warranties cover any defects in materials or workmanship provided the product is measured and installed according to the product instructions. We honour and service lifetime warranties protection to all retail clients. *Commercial orders have a 1-year full coverage warranty with a limited service warranty.
When you order custom blinds from NeedBlinds.ca, each blind is individually manufactured for each window in your home. For this reason, we can only accept returns on orders the manufacturer made incorrectly (in such very rare cases the factory will re-make your blind). If there is a defective product the manufacturer will repair or replace the product at no charge.
Once a deposit is collected and the order leaves our control and is turned over to the factory it cannot be cancelled. This is the policy of the factory. Because of the speed in which your order is processed and products are manufactured, there are no cancellations accepted.
Most of our blinds ship from the factory within 14-21 working days (depending on type of blind ordered). On rare occasions, there may be manufacturing delays out of our control. In these cases, we will notify you of the delay and the new estimated shipping date of your order. Unless there is a delay or need for more information from you, orders will be in production with-in 5 business days.
Different types of window treatments may be manufactured in different facilities and shipped separately. Therefore, if your order consists of different types of window treatments, you may receive them at different times.
We ship our blinds from the factory via Purolator to our office for installation. If you order from out of town, Purolator in most cases will offer door-to-door service. If they do not offer this service in your area, the blinds will be held for you to pick up at the nearest Purolator depot. Our customer service department will advise you of any details regarding the shipment and delivery of your order.
Blinds over 96″ wide
We offer shipping anywhere in Canada for blinds under 96″ in width. For blinds larger than 96″ a shipping charge will apply. In this case, we will call you with an extra freight charge estimate for your approval prior to processing your order. A freight carrier will ship over-size blinds, as they exceed courier limitations and require special packaging.